Policies

ACCEPTED FORMS OF PAYMENT

We accept Visa, MasterCard, Discover and American Express.

PAYMENT POLICIES

All prices are in US Dollars (USD).

We do not store your banking or credit card details. Credit card information is passed directly to the payment processor and is not stored on our system. All orders over $100 will require signature upon delivery for new customers that have less than 5 orders or 90 days since registering. If the customer wants to have the signature waive, they must provide a picture ID and Card used matching the ship to address and card number used.   

We require for new customers that shipping addresses match billing addresses for credit cards.  If there is a reason for the discrepancy, please send us an email after your order explaining the reason.  We may still require further verification via telephone, so please make sure your phone number matches that of the credit card.  Additionally, we do not ship to "General Delivery" addresses unless we have established a previous business relationship with you.

SHIPPING METHODS

Orders are shipped via USPS 1st Class or Priority Mail flat rate. USPS is not a guaranteed service, but most orders should be received within 2 or 3 days.  We provide tracking numbers for all USPS shipments, which will be emailed using the email address provided once the order is ready to ship.

Send an email using the contact form if you have any shipping-related questions or concerns.

RETURNS

We have a 30 day return policy on unopened or defective products. All returns require prior authorization. If the return has been approved, you will be issued an RMA via email within 2 or 3 business days. All other types of return requests will be evaluated on a case by case basis. Please note that there is a 10% restocking fee + shipping cost on all returns. A refund will be directly issued "only" to the card used as soon as we receive the order. 

SECURE CHECKOUT

HLBM uses SSL encryption as soon as the checkout procedure has been initiated. the SSL certificate may be verified by clicking the area directly to the left of the URL entry field in your browser. 


CONTACT INFORMATION

Please send all business inquires to 

HLBM Company

33175 Temecula Pkwy

Suite A8002

Temecula CA 92592

760-295-6588